Shipping policy
Shipping Policy – Boost Freaks
At Boost Freaks, every item is made to order. This means your gear is printed specifically for you once your order is placed — ensuring quality and reducing waste.
Processing Times
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All orders are processed within 2–5 business days.
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During peak periods (new drops, sales, holidays), processing may take slightly longer.
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You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Times
Estimated delivery times after dispatch:
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Australia: 3–8 business days
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New Zealand: 5–10 business days
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International: 7–15 business days
Please note: shipping times are estimates and may vary depending on location and carrier delays.
Shipping Costs
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Shipping rates are calculated at checkout based on your location.
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Occasionally, we may offer free shipping promotions — keep an eye on our socials.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
Split Shipments
Since our products are made-to-order and may be fulfilled from different facilities, your items may arrive in separate packages.
Delays & Issues
Boost Freaks is not responsible for delays caused by:
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Postal carriers
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Customs clearance (for international orders)
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Incorrect shipping information provided at checkout
If your order hasn’t arrived within the estimated timeframe, please contact us and we’ll help track it down.
Incorrect Addresses
Please double-check your shipping details before placing your order. If an incorrect address is provided, we cannot guarantee replacement or refund.
Lost or Damaged Items
If your item arrives damaged or is lost in transit, contact us within 7 days of delivery with your order number and photos (if applicable), and we’ll sort it out.
Need Help?
For any shipping-related questions, reach out to our support team at:
Boostfreaks@outlook.com.au
We appreciate your patience — good things take time, and your Boost Freaks gear is made to stand out.